Get answers to common questions raised by customers just like you.
Personal questions
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
If you have questions about moving your vehicle to B.C., cancelling your insurance from out of province, or any discounts, surcharges or refunds on your insurance premium, call us:
Lower Mainland 604-661-2800
Rest of B.C., Canada and the U.S.A. 1-800-663-3051
If you are unable to book an appointment, can't complete your task or find the information you need online, or have questions about licences and IDs, road tests or knowledge tests, try calling us.
Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times.
Toll-free in B.C., Canada and the U.S.
1-800-950-1498
Lower Mainland
604-982-2250
Greater Victoria
250-978-8300
Other countries
250-978-8300 We accept collect calls.
Hours of operation
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: Closed
Callback service is available.
Report a claim
Wherever you are, you can report your claim online 24 hours a day or by phone from 8 a.m. to 8 p.m. every day.
When purchasing a vehicle, we want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. You can order your report over the phone Monday to Friday between 8:00 a.m. and 5:00 p.m. or order a report online.
If you have outstanding debt with us, please call Account Services.
Hours Monday–Saturday 8 a.m.–6 p.m.
Lower Mainland 604-661-2723
Rest of B.C., Canada and the U.S. 1-800-665-6442
Autoplan payment plan
If you have any questions about our payment plan or how to sign up, please contact your Autoplan broker.
You can request to defer a payment online. If you’re not eligible for a payment deferral because your payments are not up to date or you’ve already requested a deferral this term, call Account Services to discuss your payment options.
Lower Mainland 604-661-2800
Rest of B.C., Canada and the U.S. 1-800-663-3051
Paying a ticket
You can pay a ticket by phone, in person, or by mail. You may also be able to pay your ticket online.
To pay a ticket by phone, call us Monday to Friday between 8:30 a.m and 4:30 p.m. Please have your driver's licence and credit card number ready.
Do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing, insurance or vehicle registration – is an issue we take very seriously.
All tip information provided to ICBC is confidential and anonymous. You can report a fraud tip by phone at 604-661-6844 (Lower Mainland) or 1-800-661-6844 (Canada and the U.S.) every day between 8 a.m. and 8 p.m. or online 24/7.
ICBC is warning customers of scams on various channels that appear to be from ICBC. These scam messages, called "phishing", could ask you to:
provide banking information or other personal information.
click on a link for a refund.
visit a fake web page designed to look like the ICBC site and enter your login details.
ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds.
Tips to avoid being a victim:
Don't click links, especially if it's sent from someone you don't know. But also, be aware that sometimes a scam text or email could also look like it's coming from someone you do know.
Don't respond to messages that ask you to provide private or financial information.
Always check that you are on the correct site when logging in to any of our online applications.
Never reply to a suspicious text message without doing your research and verifying the source.
Never call a phone number from an unknown texter.
Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.
If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.
Customers that have received a phishing text or email are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.
Human Resources at ICBC
Contact an HR representative directly by phone or email for any inquiries related to job applications, employment verification or to learn more about working at ICBC.
Hours Monday–Friday 8:30 a.m.–4:30 p.m.
Lower Mainland 604-982-6675
Rest of B.C., Canada and the U.S. 1-844-982-6675
For all other general inquiries, please contact ICBC at 1-800-663-3051 (toll free in Canada and the U.S.) or at 604-661-2800 (Lower Mainland).
By phone
Lower Mainland 604-661-2800
Rest of B.C., Canada and the U.S. 1-800-663-3051
For inquiries regarding claims history or driver's abstracts, you can retrieve your records at any time online or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.
Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.
